SHIPPING AND DELIVERY TIME

We are delighted to offer you a seamless shopping experience, and part of that experience includes convenient delivery options tailored to your preferences.

Read on to discover the two delivery methods available to you:

EXPEDITED DHL EXPRESS DELIVERY (COST: 24 EUR)

If time is of the essence and you can’t wait to get your hands on your chosen items, our Expedited DHL Express Delivery is the perfect choice for you. With delivery times ranging from 1 to 5 working days, depending on your location, you can expect a swift and efficient delivery process. DHL Express is renowned for its reliability and global reach, ensuring that your package arrives securely and on time. The cost of this service is 24 EUR. Be sure of the speed and quality of your order delivery.

STANDARD DELIVERY (COST: FREE)

For those who are more flexible with their timeframes and are looking for a budget-friendly option, our Standard Delivery method is at your service. This option is carried out by the Polish mail system within Poland and is then transferred to the national postal service of your country. The delivery timeline for this method varies depending on your location, ranging from 1 week to a 5 weeks. While the delivery time may be longer compared to our Expedited option, it’s a great choice if you’re looking to save on delivery costs and don’t require immediate delivery.

Whether you prioritize speed or cost-effectiveness, we’ve got you covered. During the checkout process, you’ll be able to choose the delivery method that aligns with your preferences.

Please keep in mind that delivery times may vary based on factors beyond our control, such as customs procedures or unforeseen weather conditions. Rest assured, we will always do our best to keep you informed about your order’s progress and provide any necessary tracking information.

TRACKING YOUR ORDER IS EASY AND CONVENIENT!

• Check Your Email: After you’ve completed your purchase, keep an eye on your inbox. You’ll receive an email from us confirming your order details, including your order number and name of post service.
• Enter Your Order Number: On the tracking page post service, you may be prompted to enter your order number. This is the unique identifier for your purchase and helps the tracking system locate your package.
• Contact Customer Support: If you encounter any issues with tracking your order or have questions about its status, our friendly customer support team is always ready to assist you. Feel free to reach out via email: info@mokvok.com

Please remember that tracking information may take a short while to become available after your order is processed and shipped. Additionally, the accuracy of the tracking information depends on the shipping carrier’s updates, which can sometimes experience slight delays due to unforeseen circumstances.

Thank you for choosing our online store for your shopping needs. We look forward to serving you and ensuring that your items arrive safely and in a timely manner. If you have any questions or need assistance, our customer support team is here to help.