Thank you for choosing CamHarness for your leather camera harness. We value your satisfaction and strive to provide you with high-quality products. However, if you need to return or exchange your product, this policy outlines the terms and conditions for such returns in accordance with European law.
1. Eligibility for Returns
To be eligible for a return, the product must be in new, unused, and unworn condition, with all original tags and packaging intact.
Personalized or custom-made products may not be eligible for return unless they are defective or damaged upon arrival.
2. Return Period
You have the right to return the product within 14 days from the date of receipt, in line with the European Consumer Rights Directive.
If you wish to return a leather product, you must notify us within this 14-day period of your intention to do so.
3. Return Process
To initiate a return, please follow these steps:
- Contact our customer service team at email@example.com to notify us of your intention to return the product. Please provide your order number and the reason for the return.
- Upon receiving your return request, we will provide you with a return authorization number (RAN) and instructions on how to proceed.
- Pack the product securely in its original packaging or equivalent to prevent damage during transit.
- Clearly mark the return authorization number (RAN) on the package.
- Ship the package to the address provided by our customer service team. You are responsible for the return shipping costs.
4. Refund Process
Once we receive the returned product and verify its condition, we will initiate the refund process.
The refund will be issued to the original payment method used for the purchase within 14 days of receiving the returned product or, if requested by you, we may offer a credit towards a future purchase.
If the product is returned in a condition that is not deemed new, unused, and unworn, we reserve the right to reduce the refund amount or reject the return.
If the product is personalized, custom-made, or if the return period has expired, the return may not be accepted unless the product is defective or damaged upon arrival.
6. Defective or Damaged Products
If you receive a product that is defective or damaged, please contact our customer service team within 14 days of receipt. We will provide instructions on how to return the product and offer a replacement or a full refund, including return shipping costs.
7. Customer Support
For any inquiries or assistance regarding returns, please contact our customer service team at firstname.lastname@example.org
8. Changes to the Return Policy
We reserve the right to modify or update this return policy at any time to comply with changes in European law or to improve our customer service. Any revisions to the policy will be posted on our website with an updated effective date.
By making a purchase from CamHarness, you acknowledge and agree to abide by this return policy.